Returns Policy

Please Note:

Products Returned Without Valid Return Authorization: No products shall be returned without being issued a Return Autorization Number. Products returned without a return authorization number will be refused and returned to the customer. In this case return shipping will be the responsibility of the customer.

Request a Return Authorization

Go to our website support page at: http://psdcomputing.com/support.html and click on the Return Authorization Link

Required Information for Returns Authorization Request

• PSD Invoice Number or Sales Receipt Number
• PSD Part number or Manufacturers Part number
• Reason for Return
• Serial number of the Product being returned

Return Guidelines

All product returns must meet PSD Computer Consulting's (hereafter PSD) return policies in order for PSD to issue a Return Authorization Number. Provided PSD has return rights with its manufacturers or suppliers. PSD only accepts the return of products that fall within one of these categories within 15 days of the date of PSD's invoice.

• Factory Sealed (in fully resellable condition, no stickers or markings, etc.)
• Defective or Dead on Arrival (DOA)

IF PSD DOES NOT HAVE RETURN RIGHTS WITH THE MANUFACTURER OR SUPPLIER, THE PRODUCT IS NOT RETURNABLE TO PSD AND MUST BE HANDLED BY THE MANUFACTURERS WARRANTY. THIS WILL BE CLEARLY MARKED ON THE DETAILS PAGE OF THE PRODUCTS THAT IT APPLIES TO.

Products returned for any reason other than Dead on Arrival (DOA), Defective, must be in resalable condition (no Stickers, writing on the box, etc.), complete and unused, and the outer seal to the box must not have been broken or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused and returned to the customer.

Custom Orders/Products Returns Not Allowed: All orders that require configuration or assembly of product to meet customer specifications are non-cancellable and may not be returned to PSD. These orders are custome built to meet the specific customer's need and may not be returned or cancelled.

Refusal of Orders: Refused orders may be subject to a 30% restocking fee. Please call PSD at (813) 264-1900, before refusing any shipment.

Returns Shipping Guidelines

• Use the original manufactureres' boxes and packaging
• Pack all returns to prevent damage in transit
• Use shipping label on cartons being returned
• All returns must have an RA number printed on the return shipping label
• Do not write addresses or RA numbers on the outside of the manufacturer's boxes. Products must be in resalable condition to receive credit.
• All returns must be unused and include all components, accessories, cables, software and manuals in the original shipmant.
• All returns must be received by PSD within 10 days from the date the RA number is issued. RA numbers are only valid for 10 days.
• Returns must be shipped freight pre-paid

Dead on Arrival (DOA) / Deftective Returns

Provided PSD has return rights with the manufacturer or supplier, PSD will accept the return of products as long as the RA is issued within 15 DAYS from the date of PSD's invoice. Products that are inoperable at first use are eligible for a DOA return depending upon the manufacturer's returns policy. Certain manufacturers may require that all DOA and defective products be returned directly to them, or they may limit the return time frame after purchase.

Manufacturer returns policies are subject to change without notice.

Sealed Product Returns

Provided PSD has return rights with its manufacturers/suppliers, PSD will accept the return of Sealed Product Returns products as long as they are returned within 15 DAYS from the date of PSD's invoice.

All products must have been purchased from PSD and your account with PSD must be current.

To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.

Non-Compliant Factory Sealed Returns: All factory sealed returns that are not received in resalable condition may be subject to a 30% restocking fee or returned to you at your expense. Credit will be issued at current pricing or original purchase price, whichever is lower.

Discontinued/Obsolete Products: Manufacturers reserve the right to limit factory sealed returns on discontinued items.

Freight Damage Guidelines

In order for PSD to process your Freight Damage claim quickly and efficiently:

• Contact PSD 813-264-1900 within 15 Days of the date of delivery to report the claim.
• Provide PSD with condition of the product, contact name and phone number where package is located. (Address must be the same as the address where the product was delivered.)
• UPS/Federal Express should inspect and/or pick up the damaged package, leave a call tag, pick up receipt and return the product back to PSD within 3-5 business days. Please keep this receipt for your records in case the product is not returned to PSD.
• In the event that the inspection does not take place, or your product is not picked up within 5 business days of your initial call, please contact PSD at (813) 264-1900.